Privacy Policy
Your privacy matters to us at renavoxiar
Last updated: January 15, 2025
This policy becomes effective from January 15, 2025 and governs all data processing activities
Information We Collect
At renavoxiar, we collect information that helps us provide better financial forecasting services. This happens in several ways, and we want you to understand exactly what we gather and why.
Personal Information You Provide
- Contact details including your name, email address, phone number, and business address
- Business information such as company name, industry type, and business size
- Financial data you choose to share for forecasting analysis
- Communication preferences and service requirements
- Payment information when you engage our services
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain technical information:
- Device information including IP address, browser type, and operating system
- Usage patterns such as pages visited, time spent, and interaction data
- Location data based on your IP address (general area, not precise location)
- Cookies and similar tracking technologies for website functionality
How We Use Your Information
We use the information we collect to provide, maintain, and improve our financial forecasting services. Here's specifically how we use your data:
| Purpose | Data Used | Legal Basis (Australian Privacy Act) |
|---|---|---|
| Service delivery | Contact info, business data, financial information | Contract performance |
| Customer support | Contact details, communication history | Legitimate business interest |
| Website improvement | Usage data, technical information | Legitimate business interest |
| Marketing communications | Contact info, preferences | Consent or legitimate interest |
We never use your financial data for purposes other than providing you with forecasting services. Your business information stays confidential and is never shared with competitors.
Information Sharing and Disclosure
We don't sell your personal information to anyone. However, we may share your data in these specific circumstances:
Service Providers
We work with trusted third-party service providers who help us deliver our services. These include:
- Cloud hosting providers for secure data storage
- Payment processors for handling transactions
- Email service providers for communications
- Analytics services for website performance monitoring
Legal Requirements
We may disclose your information if required by Australian law, including:
- Compliance with court orders or legal processes
- Cooperation with law enforcement investigations
- Protection of our legal rights and property
- Prevention of fraud or other illegal activities
Your Privacy Rights Under Australian Law
Under the Australian Privacy Act 1988, you have specific rights regarding your personal information. We respect these rights and make it easy for you to exercise them.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Your Information
If any information we hold is incorrect or outdated, you can ask us to correct it immediately.
Delete Your Data
You can request deletion of your personal information, subject to any legal obligations we may have to retain certain data.
Restrict Processing
You can ask us to limit how we use your information while we address any concerns you may have.
Data Portability
You can request your data in a structured, machine-readable format to transfer to another service provider.
Withdraw Consent
Where we process data based on your consent, you can withdraw that consent at any time.
To exercise any of these rights, simply contact us using the details provided at the end of this policy. We'll respond to your request within the timeframes required by Australian law.
Data Security and Protection
We take the security of your personal information seriously and have implemented multiple layers of protection to safeguard your data.
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Encrypted data storage using industry-standard protocols
- Regular security audits and vulnerability assessments
- Secure cloud infrastructure with redundant backups
- Multi-factor authentication for system access
Administrative Controls
- Limited access to personal data on a need-to-know basis
- Regular staff training on privacy and security procedures
- Confidentiality agreements with all employees and contractors
- Incident response procedures for potential data breaches
In the unlikely event of a data breach that poses serious harm to your privacy, we will notify you and the Office of the Australian Information Commissioner within 72 hours, as required by law.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and comply with legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active customer data | Duration of service relationship | Service delivery and support |
| Financial records | 7 years after service ends | Australian tax and accounting requirements |
| Marketing communications | Until consent withdrawn | Ongoing communication preferences |
| Website analytics | 26 months | Business intelligence and improvement |
When we no longer need your information, we securely delete or anonymize it using certified data destruction methods.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our services.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and cannot be disabled
- Performance cookies: Help us understand how visitors use our website to improve user experience
- Functional cookies: Remember your preferences and settings for future visits
- Marketing cookies: Track your activity to provide relevant content and advertisements
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
International Data Transfers
While we primarily store and process your data within Australia, some of our service providers may be located overseas. When we transfer your data internationally, we ensure appropriate safeguards are in place.
Countries We May Transfer Data To
- United States (cloud hosting and analytics services)
- European Union (software development tools)
- Singapore (regional data centers for backup)
All international transfers comply with Australian Privacy Principles and are protected by appropriate contractual safeguards, including Standard Contractual Clauses where applicable.
Children's Privacy
Our services are designed for businesses and adults aged 18 and over. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:
- Notify you by email if you have an active account with us
- Post a notice on our website homepage for at least 30 days
- Update the "Last Updated" date at the top of this policy
- Provide a summary of key changes in plain language
We encourage you to review this privacy policy periodically to stay informed about how we protect your information.
Making a Privacy Complaint
If you have concerns about how we handle your personal information, we want to hear from you. We have established a clear process for addressing privacy complaints:
Our Internal Process
- Contact us using the details below with details of your complaint
- We'll acknowledge your complaint within 5 business days
- We'll investigate thoroughly and respond within 30 days
- If needed, we'll work with you to resolve the issue satisfactorily
External Options
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
Contact Us About Privacy
If you have any questions about this privacy policy or how we handle your personal information, please don't hesitate to reach out:
We're committed to protecting your privacy and will respond to your inquiry promptly.